Frequently Asked Questions

Amazing Grace caregivers and client

Portia, Eunice, and Jackie

Do you have a minimum time period for care?

Yes, we have a 4 hour minimum. However, if you require less than 4-hour shifts we can still help you find a solution that fits your needs. We work with other trusted agencies that have lesser minimum hour requirements.

What are the types of services you provide?

We provide caregivers that are able to assist you with everything from getting up and dressed in the morning, showers, meal prep, laundry, transportation assistance and doctor appointments, to light housekeeping and companionship. We charge one flat hourly rate for all our services with no weekend or overnight differentials. This hourly rate includes the support of your own Client Care Representative, Licensed Social Worker, Caregiver, Nurse, and direct access to the Owners of the company.

Can you provide consistency?

Yes, consistency of care (scheduling the same caregivers on a consistent basis) is one of the most important aspects of what we do and we always strive to provide the most consistent care possible. In the event that your usual caregiver is not able to work his/her shift, and a new caregiver needs to be called upon to care for you or your loved one, your Client Care Representative will be there to make introductions and thoroughly review your plan of care.

Are your caregivers insured, bonded and properly screened?

Yes, all of our amazing staff are insured, and bonded, and thorough background and reference checks are done on all new hires.

What training do your caregivers have?

Our Caregivers have a wide range of training and related work experience.  The vast majority of our staff have gone through the Certified Nursing Assistant program and/or the Home Health Aide training program.  Other members of our team have several years of experience as a personal care attendant either working in a facility or with an aging or disabled loved one. We offer ongoing training opportunities for all our staff in the areas of Alzheimer’s, dementia, hospice, and neurological disorders. All of our Client Care Representatives are trained through the Alzheimer’s Association Habilitation training program.

Do I need a nurse to provide in-home care services?

No, our caregivers are all trained in providing in-home services.

What is the hiring process for your staff?

We have a comprehensive screening process for all potential employees. Each of our caregivers are licensed as a CNA (certified nursing assistant), HHA (home health aide) or has several years of experience as a PCA (Personal Care Attendant). Each new applicant undergoes thorough background and reference checks followed by an extensive interview process with our team. Upon hire, each new caregiver is put through our comprehensive orientation process. They are then teamed with one of our experienced caregivers for specialized training and final evaluation. Throughout their employment, our caregivers are followed and supported by our experienced care team.

Are your services covered by insurance?

Although our services are not covered by Medicare or Medicaid (Masshealth), we do work with all long-term care insurance (LTCI) agencies.  Each policy is different, however and we recommend calling your LTCI agent to review your specific policy.

How do you match caregivers with clients?

We are a small agency so we personally know each and every one of our caregivers. We complete a comprehensive care plan for every new client that looks at you or your loved one from many different angles and helps us determine which one of our amazing caregivers would be the best fit for you or your loved one.

What happens if I want to change caregivers?

It is imperative that you are comfortable with your caregiver.  If you are not completely satisfied with the services provided by the caregiver working with you, just call your Client Care Representative and they will introduce you or your loved one to a new caregiver who is a better fit for you.

Is there a fee for the initial assessment?

No, there is never a fee for the initial consultation and assessment or for calling and asking questions. We are always here to help you or your loved one in any way we can!